Privacy Policy Statement

We are committed to protecting your privacy and ensuring that your personal data is protected. This Privacy Policy Statement explains the various types of personal data we collect and how we process and protect such data.
We always keep your personal data confidential and ensure that our policies and practices regarding the collection, use, storage, disclosure, transfer, confidentiality, and access to personal data comply with Hong Kong law.

Personal Data Collection Statement (“This Statement”)

This statement is issued by Monarch Cigars (“we”) in accordance with the Privacy Ordinance regarding the operation of our retail business.

    1. This statement is updated from the effective date.
    2. Definitions
      Unless otherwise stated, certain specialized terms in this statement are defined as follows:
      2.1. “Database” refers to the database storing our customers’ personal data.
      2.2. “Effective Date” means January 1, 2026.
      2.3. “Our Application” means the application operated by us that can be used on designated mobile devices.
      2.4. “Our Customer Hotline” refers to the service hotline number published on our website or our application.
      2.5. “Privacy Ordinance” refers to the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).
      2.6. “Our Website” f92.hkwordpress.com
      2.7. “Registered Customer” means a customer who has registered an account on our application or our website.
      2.8. “Retail Products or Services” refers to the provision of sales and services for the following products (whether through physical or online channels): household products, pet supplies.
      2.9. “Personal Data” has the same meaning as under the Privacy Ordinance.

Personal Data: What We Collect and Why We Collect Personal Data

To become a registered customer and enjoy our various products and services, you need to provide us with certain necessary personal data. We may also request additional information to help us provide and select products and services that we believe may interest you. Types of personal data we may collect include your name, address, email, phone number, date of birth, gender, age, shopping preferences, and hobbies, etc.

We have the right to collect, store, process, and/or use personal data in the database as stated in this statement. If you cannot or do not wish to provide complete and accurate personal data, we may not be able to provide or continue to provide you with our products and services.

Regarding the Use of Your Personal Data

You agree that we may use and retain the personal data you provide to us, as well as the data generated from your use of our website and/or our application, for the following purposes:

  • Processing your registered customer application;
    1. Providing you with our services;
    2. The normal management, operation, and maintenance of our website and/or application;
    3. Providing you with regular information, including details of our retail business and related rewards;
    4. Providing you with retail products or services that you request;
    5. Processing purchase orders made at our stores, including verifying your payment details/status;
    6. Conducting lotteries, games, or contests you participate in;
    7. Data sorting and analysis to help us understand your characteristics and purchasing behavior and provide services more tailored to your needs;
    8. Other services to help us select retail products or services that may interest you;
    9. Designing and providing new services or improving existing services by us, our affiliates, and/or subsidiaries;
    10. Investigating complaints, suspected suspicious transactions, and researching service improvement measures;
    11. Preventing and detecting crimes;
    12. Disclosure as required by law; and
    13. Comprehensive behavioral analysis.
  • With your consent or where you do not object, we may use your personal data for direct marketing purposes related to the following (whether by mail, email, phone, SMS, or any current or future channels):
    1. Goods we sell.
  • We may disclose and transfer (whether in Hong Kong or overseas) your personal data to agents or contractors who owe us a duty of confidentiality, to provide management, data analysis, marketing and research, telecommunications services, professional services, or other similar services.
  • During any restructuring of our retail business and/or any merger, sale, or transfer (including part or all of the assets or shares) with us or third parties, we may disclose or transfer (whether in Hong Kong or overseas) your personal data to the relevant actual or proposed transferees, who will use, hold, process, or retain your personal data for the purposes described in sections 5 and 6 of this statement.

Data Disclosure

  • All personal data you provide to us will be properly stored on our website, accessible only by authorized persons. Authorized persons (including but not limited to) may include courts, law enforcement agencies, statutory or regulatory government departments, our affiliated companies, persons under confidentiality obligations to us (including group members who have committed to confidentiality), auditors, accountants, lawyers, financial institutions, insurance companies, and credit card issuers.

Browsing Information Collected from You (Cookies)

  • When you enter our website and other related websites (“these websites”), we use cookies and similar technologies to collect data about you. Cookies are files stored on your computer’s hard drive or browser. This allows us to recognize if you have previously logged into these websites. We use cookies to evaluate your usage, browsing, and shopping habits on these websites, personalize your website experience, and assess your activity on them to make these websites easier to use and provide the best experience for you.
  • When you visit these websites, the types of information we may collect from you include:
    1. Information about the browser you use;
    2. Details of the webpages you have viewed;
    3. Your Internet Protocol (IP) address;
    4. Links you have clicked; and
    5. Websites you have browsed before entering our website.
  • You can refuse to accept cookies by changing your internet or browser settings on your computer, but you may then be unable to use or activate all functions and services of these websites.

Your Rights Regarding Personal Data

You have the right to:

  1. Check whether we hold any personal data about you;
  2. Access the personal data we hold on you;
  3. Request correction of any inaccurate personal data;
  4. Know our policies and practices regarding personal data from time to time and the categories of personal data we hold;
  5. At any time, request not to receive our direct marketing messages.

To make any of the above requests, please write to:
Email: lordscigar@gmail.com
For any inquiries, please call our customer hotline.

Under the Privacy Ordinance, we have the right to charge a reasonable fee for access to personal data requests.

Protecting Your Personal Data

We adopt appropriate technical and organizational measures to protect the personal data you provide to us against accidental or unlawful destruction, loss, alteration, disclosure, or access.

Our website may contain hyperlinks to other websites provided by third parties. We have no control over these third-party websites or any content on those websites. Once you leave our website, we assume no responsibility for your information and privacy. You should act cautiously and review the privacy statements of the websites you visit.

Others

This statement does not limit your rights under the Privacy Ordinance.

In the event of any inconsistency between the Chinese and English versions of this statement, the English version shall prevail.

This statement is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

We may update this statement from time to time and the latest version will be posted on our website and our application.